Our client is currently seeking a ServiceNow Administrator. USC only. No 3rd parties or Corp to Corp.
Responsibilities
- Administer and maintain the ServiceNow platforms (Development, UAT & Production), including working with ServiceNow to perform upgrades and patches.
- Configure/Update core modules such as:
- Incident Management
- Change Management
- Problem Management
- Service Catalog
- Manage users, roles, groups, and permissions
- Create and maintain :
- Workflows/Flow Designer automations
- Forms, fields and UI policies
- Business rules and client scripts
- Monitor system performance and troubleshoot issues
- Manage update sets and migrations between instances
- Manage data integrity (imports, exports, cleanup)
- Configure/Update notifications, SLA & reporting dashboards
- Support integrations with other systems, i.e., SCCM, SolarWinds, SPLUNK.
- Document configurations and maintain governance standards
Required Skills & Qualifications
- 3-5 years’ experience administering ServiceNow
- Strong understanding of ITSM processes (ITIL framework preferred)
- Knowledge of:
- JavaScript (for scripting with ServiceNow)
- Flow Designer/Workflow Editor
- CMDB (Configuration Management Database)
- LDAP/SSO (SAML, ADFS)
- Strong problem-solving and troubleshooting skills
- Ability to work with stakeholders and gather requirements
- Ability to work under pressure
- Ability to work varying hours in necessary, including evenings.
- ServiceNow Certified System Administrator (CSA)
- Experience with additional modules (ITAM & ITOM)
