As the Senior Manager, IT you will provide senior leadership across regional IT operations, guiding technology strategy, execution, and business alignment for Enstall’s U.S. organization while operating as a key member of the global IS/IT team. Responsibilities will Include;
- Shape and lead the U.S. IT strategy, ensuring alignment with global priorities and driving technology initiatives that deliver measurable business value.
- Oversee all regional IT operations (infrastructure, support, service delivery, and cybersecurity) to maintain a secure, reliable, and scalable Microsoft-first environment.
- Lead, mentor, and develop a team of IT professionals; cultivate a culture of accountability, partnership, and continuous improvement.
- Direct the regional project portfolio, ensuring transparent prioritization, disciplined execution, and strong stakeholder engagement.
- Steward the U.S. IT budget, making strategic, data-driven decisions on investments, resources, and technology roadmaps in close collaboration with the Global Director IT/IS.
- Uphold and champion global IT governance, security, compliance standards, and enterprise architecture principles across the region.
What You'll Bring
- Bachelor’s or higher in Computer Science, Information Systems, or a related technical field (or equivalent practical experience).
- 5+ years of progressive experience in IT environment.
- 2+ years of people leadership, ideally within a global or matrixed organization.
- Proven success leading distributed teams, cultivating collaboration across regions, cultures, and time zones.
- Deep expertise in Microsoft cloud technologies, including Azure, Microsoft 365, and enterprise security fundamentals.
- Working knowledge of ITSM tools such as TOPdesk, ServiceNow, or similar platforms, with a solid understanding of incident, change, and service management best practices.
- Strong communication, relationship-building, and stakeholder management skills with the ability to influence decisions and drive alignment at multiple organizational levels.
- A proactive, solutions-oriented mindset with the ability to operate strategically while remaining hands-on when needed.
