We are seeking an experienced Salesforce Development Lead to join our dynamic team. The ideal candidate will have extensive experience with Sales Cloud, Service Cloud (especially Case Management), Data Cloud, Agent Force, Telephony integrations, and Einstein Analytics. As a Salesforce Development Lead, you will be responsible for leading the development team, designing and implementing scalable and high-quality Salesforce solutions, and ensuring the successful and timely delivery of projects.
Responsibilities
- Leadership & Team Management:
- Lead and mentor a team of Salesforce developers, providing technical guidance, code reviews and ensuring best practices and coding standards are followed.
- Collaborate with product managers and stakeholders to gather requirements and translate them into technical solutions.
- Own and maintain Salesforce development standards, including code quality, documentation, and version control.
- Lead troubleshooting and resolution of technical issues across the Salesforce ecosystem
- Ensure compliance with KKR Information Security, Data Privacy and governance standards and policies.
- Salesforce Development:
- Design, develop, and deploy custom Salesforce solutions using Apex, Visualforce, Lightning components, and other Salesforce technologies.
- Design, implement and optimize Salesforce architecture (Sales Cloud, Service Cloud, with a focus on Case Management, Data Cloud, AgentForce, etc.
- Integrate Salesforce with telephony systems to enhance customer service capabilities.
- Manage integrations between Salesforce and other systems using Data Cloud, APIs, middleware and data pipelines.
- Technical Expertise:
- Ensure the scalability and maintainability of Salesforce solutions.
- Stay updated with the latest Salesforce releases and features and recommend improvements.
- Troubleshoot and resolve technical issues related to Salesforce implementations.
Qualifications
- Minimum of 5 years of experience in Salesforce development.
- Proven experience with Sales Cloud, Service Cloud, particularly in Case Management, Data Cloud, Agent Force, etc.
- Experience with telephony integrations and Einstein Analytics is highly desirable.
- Bachelor’s degree in computer science information technology, or a related field.
- Proficiency in Apex, Visualforce, Lightning components, and Salesforce automation tools.
- In-depth understanding of Salesforce configuration, security, data model and workflows.
- Strong understanding of Salesforce Governor limits and performance optimization techniques.
- Excellent problem-solving skills and ability to troubleshoot complex issues.
- Experience with CI/CD processes and agile methodologies
- Strong communication and interpersonal skills.
