IT Support Specialist
Location: Decatur, IL ( 5 days Onsite)
Duration: Contract
Job Description:
Ticketing Tool
- Experience working on ticketing tool
- Manage SLAs, set priorities, and assign tickets to other groups
- Familiarity with ITSM processes (Incident, Request).
Scope of Activities
- Desktop hands and feet support
- Perform Call Logging, Respond to IT issues, requests, and queries from users via Telephone, email, chats.
- Support Phone Calls, by logging to Nice Softphone.
- Asset refresh
- Hardware break-fix of end-user devices
- Mobile device troubleshooting.
- Conference room support — Audio-Video conferencing room support
- Smart hands support.
- Third Party / OEM Vendor coordination
Required:
- OS Installation with SCCM
- Application Installation through SCCM and InTune
- ITSM Ticketing Tools and Concept
- Printing related knowledge
- Active Directory
- Mainframe Printing
