IT Service Management

🚨 Hiring | IT Service Management (ITSM) Manager 🚨
📍 New York, NY (Hybrid – 3 Days Onsite)

We are looking for an experienced ITSM Manager with strong expertise in ServiceNow, ITIL, and CMDB governance to lead enterprise IT service management operations and platform strategy.
🎯 Key Skills Required:
✅ ServiceNow ITSM & CMDB platform ownership
✅ Incident, Problem, Change & Asset Management
✅ ITIL best practices & service governance
✅ ServiceNow enhancements, integrations & upgrades
✅ CMDB data governance & audit readiness
✅ ITSM dashboards, metrics & process improvement
✅ Team leadership & vendor management
✅ Strong stakeholder communication skills
⭐ Preferred:
✔ ITIL v4 Certification
✔ ServiceNow CSA / CAD / CIS certifications
✔ Enterprise or global ServiceNow environment experience
✔ Cloud & infrastructure integration exposure