Desktop Support Analyst

The Desktop Support Analyst position under the general direction of the Asst. Director, IT is responsible for managing day to day trouble tickets, work orders and managing all aspects of his/her assigned projects. The incumbent integrates user needs, collaborates with technical specialists, makes assessments, and implements as required. Scope of the role includes working with assigned work teams that may include technical staff, physicians, clinic staff, and other staff as assigned. The incumbent manages day to day operations work activity including projects as assigned.

Job Requirements, Prerequisites And Essential Functions

EDUCATION

Bachelor’s degree in Computer Science or related degree preferred, or a combination of

education, training, and significant work experience.

Experience

3-5 years experience as a Desktop Support staff member.

A+ Certification or Equivalent preferred.

LICENSURE AND CERTIFICATIONS

Calif Drivers Class C (CALC) Required at hire